Refund Policy
1. 14-day money-back guarantee
You can ask for a full refund of a student license within 14 days of the purchase date, for any reason. This applies to the first purchase and to renewals.
2. How to ask for a refund
- Email thebotcup@gmail.com with your order number (shown in your receipt), or
- Contact Paddle directly through the link in your Paddle receipt or at paddle.net.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
3. What happens next
- Approved refunds are returned to the original payment method. It usually takes 5–10 working days for the money to appear, depending on your bank.
- The refunded license ends when the refund is made. If it was a renewal, your account goes back to the license you had before (if it is still valid).
- Your account and Learning progress are kept, so you can buy again later.
4. After 14 days
After 14 days refunds are not normally given for the time already started, except where required by law, or if we stop offering the service while your license is active — in that case we refund the unused time.
5. Group licenses
Group licenses for schools and universities are covered by the offer we send by email. Unless the offer says otherwise, the same 14-day guarantee applies to licenses that have not yet been activated.
6. Free trial
Every new account can try the simulator free for one day before buying, with no payment needed.
7. Contact
Questions about a payment or refund: thebotcup@gmail.com.